Privacy Policy
Last Updated: March 16, 2026
Your trust is our most valuable asset.
Welcome to FIXT, a service by VR Repairs Private Limited ("us", "we", or "our"). We are committed to protecting your personal information and your right to privacy as we scale India's repair ecosystem. If you have any questions or concerns about this notice, please reach out to our dedicated privacy desk at privacy@fixt.in.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us, or when you participate in activities on the platform.
Identity Data
Full Name, Email, Phone Number, and Government ID (for technicians).
Service Data
Device details, location for on-site repairs, and repair history.
2. How We Use Data
We use personal information collected via our Services for a variety of business purposes, primarily focused on facilitating the repair matching process and ensuring platform safety.
- Matching you with the most qualified technician.
- Managing your booking and repair lifecycle.
- Processing secure payments and generating invoices.
- Sending critical service updates and administrative notifications.
- Ensuring platform security and preventing fraudulent activity.
3. Data Sharing
We only share information with your explicit consent to provide repair services. This includes sharing your contact name and address with your assigned technician to facilitate the repair visit. We do not sell your personal data to third-party advertisers.
4. Security Standards
We have implemented enterprise-grade technical and organizational security measures designed to protect your information. All data in transit is encrypted using industry-standard protocols. While we strive to protect your data, please remember that no electronic transmission is 100% secure.
Transparency is key
We are constantly refining our privacy practices to lead the industry in data protection standards.
Contact Privacy Desk